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Conditions

The rules, with no small print

Requirements, deposit and rental conditions on a single page. What depends on your trip — the rate, the delivery, the return — we settle with you in the quote.

Status of the conditionsNo small print

09Confirmed and published
Requirements, deposit, payments and rental conditions.
03Set in the quote
Depends on the vehicle, the days or the delivery point.
05Confirmed to you in writing
Insurance, fuel and use of the vehicle, in detail before the handover.
Who can rent

What we will ask you for

COConfirmed

If you live in Colombia

  • Colombian ID card (cédula)
  • Driver’s licence
  • Security deposit

All three documents in the name of whoever is driving.

INTConfirmed

If you are visiting from abroad

  • Passport
  • Driver’s licence from your country
  • Credit card
  • Security deposit

Your own country’s licence is enough; we do not ask for an international permit.

Security deposit

Held,
not charged

It is a guarantee against the vehicle, not part of the rate. 15 business days after the vehicle is returned.

Confirmed

Rental by the day
$2.000.000COP
Monthly rental
$5.000.000COP
Driver’s seat of the Chevrolet Tahoe: steering wheel, centre screen and gear lever.
This is what is guaranteed: the interior exactly as it is handed over.
During the rental

Condition by condition

Each line says whether it is already settled or something adjusted to your trip within the quote. Everything that applies is here.

  1. Mileage

    Unlimited mileage within the Aburrá Valley

    Trips outside the metropolitan area are agreed on in your quote.

    Confirmed
  2. Assistance

    24-hour assistance for the whole rental

    The same number answers for the whole rental, not just at the handover.

    Confirmed
  3. Insurance

    Included in the rental

    Confirmed
  4. Minimum age

    20 years old

    Confirmed
  5. Minimum rental

    2 days

    Confirmed
  6. Payment methods

    Visa, Mastercard, American Express, PSE, Nequi, Cash

    Confirmed
  7. Extending the rental

    Let us know a few days in advance to extend your rental

    Confirmed
  8. Rate

    On request

    It depends on the vehicle, the days and the season.

    Set in the quote
  9. Delivery cost

    Agreed on in your quote, depending on the delivery point

    We tell you the amount before you confirm, never after.

    Set in the quote
  10. Collection at the end

    Depends on the return location

    Set in the quote
Tailored to your trip

What we settle
with you

These points depend on the vehicle and on your travel plans, so we set them out in writing before you book. Message us and we will send them straight away.

  • Excess and optional cover
  • Fuel policy
  • Additional drivers
  • Usage restrictions
  • Cancellations

Ask on WhatsApp

Before the frequently asked questions

Front of the black Lexus GX: mesh grille, headlights and darkened bumper.
Every vehicle is checked before it leaves for the delivery point.
Frequently asked questions

The same rules,
in short

Which documents do I need if I live in Colombia?

Colombian ID card (cédula), Driver’s licence, Security deposit. The minimum age to drive is 20 years old.

And if I am visiting from abroad?

Passport, Driver’s licence from your country, Credit card, Security deposit. Your own country’s driver’s licence is valid here.

How much is the security deposit?

$2.000.000 COP for rentals by the day and $5.000.000 COP for monthly rentals.

When do I get the deposit back?

15 business days after the vehicle is returned.

How can I pay?

Visa, Mastercard, American Express, PSE, Nequi, Cash. The vehicle is held for you once you accept the quote.

Is there a mileage cap?

Unlimited mileage within the Aburrá Valley, with no excess-mileage charge. Trips outside the metropolitan area are agreed on in your quote.

Does the rental include insurance?

Yes. We confirm the excess and any optional cover in writing before the handover.

Can I extend the rental once it has started?

Let us know a few days in advance to extend your rental. We arrange it over WhatsApp, the same number that takes calls.